Introduction
For Small Medium Enterprises:
is a scalable Customer Management System
that:
- Can be completely customised to your existing business hierarchy, products, processes
- Will improve your customer contact management through immediate access to relevant information
- Will remind you of your alerts, in whatever form you choose (email, text message)
- Will accept your input from the office or remote location
- Provides reports on enterprise activity in real time
- Records timesheets automatically
For Departmental Use:
is a Workflow Management and Incident
Tracking System that:
- Electronically logs jobs and tracks their fault remedy status
- Alerts and escalates faults to your customised criteria
- Provides real time reporting to either in-house or customer requirements
- Allows remote user access to administrator
configured parts of the system
Overall System Benefits:
- Provides a total virtual footprint of all staff activity relating to customer contact, allowing you to control your business with complete employee accountability.
- Increased staff productivity through accuracy and speed of information - company wide.
- Instantly updated job and customer information and reporting, securely accessible, regardless of employee location.
- Automation of time wasting tasks such as time-sheet keeping, follow-up alerts and manual customer reports.
- One licence simplicity.
- The
technology factor:
- JADE software system change flexibility,
- transaction processing speed,
- built-in thin client accessibility,
- multi database, module capability.
